Frequently Asked Questions

Pepper Spray Questions

Q1: Is pepper spray legal in India?

Yes, pepper spray is completely legal to buy, carry, and use for self-defense in India. There is no specific law that prohibits civilians from carrying pepper spray. It is classified as a self-defense tool, not a weapon. No license or permit is required. Women, men, students, and senior citizens can all legally carry pepper spray. Many police departments and women's safety organizations actively recommend it.

JivanX Pepper Spray Gel uses a gel formula instead of a mist, which means it sticks to the attacker's face on contact and does not blow back in windy conditions.

Q2: How do I use pepper spray correctly?

  1. Hold the canister firmly in your dominant hand with your thumb on the safety cap
  2. Flip the safety cap open with your thumb
  3. Aim at the attacker's face, specifically the eyes and nose area
  4. Press the nozzle and spray in a side-to-side motion for 2-3 seconds
  5. Move away immediately — do not stay near the attacker
  6. Call for help or move to a safe location

JivanX Pepper Spray Gel has a 12-foot (3.6 metre) range. The gel formula causes intense burning, temporary blindness, and difficulty breathing for 30-45 minutes — enough time to escape safely.

Q3: Can I carry pepper spray on a flight in India?

Pepper spray is NOT allowed in cabin baggage on flights. However, as per DGCA regulations, one self-defense spray of up to 100ml is permitted in checked baggage for domestic flights within India. For international flights, regulations vary by country. Pack your JivanX Pepper Spray in checked luggage only.

Q4: How long does pepper spray last before it expires?

JivanX Pepper Spray Gel has a shelf life of 2-3 years from the date of manufacture. The expiry date is printed on the canister. We recommend replacing every 2 years for maximum effectiveness. Store in a cool, dry place away from direct sunlight.

Anti-Choking Device Questions

Q5: What is the JivanX Anti-Choking Device and how does it work?

The JivanX Anti-Choking Device is a suction-based airway clearance tool that removes food or objects stuck in the throat. It works in 3 simple steps:

  1. Place the mask over the choking person's mouth and nose
  2. Push the plunger down firmly to create a seal
  3. Pull the plunger up — the powerful suction dislodges the stuck object

The entire process takes under 10 seconds. No batteries, no electricity, no medical training required. Each kit includes 2 mask sizes (child and adult), an instruction card, and a storage bag.

Q6: Can I use the anti-choking device on babies?

The JivanX Anti-Choking Device is designed for children aged 1 year and above and adults. The child mask fits children from approximately 1 to 10 years old. For infants under 1 year, the recommended first aid technique is back blows and chest thrusts. Always read the instruction card included in the kit before an emergency occurs.

Q7: Is the JivanX Anti-Choking Device a LifeVac alternative?

Yes. The JivanX Anti-Choking Device uses the same suction-based mechanism as LifeVac but is priced at just ₹899 compared to ₹4,000+ for imported alternatives. It includes both child and adult masks, an instruction card, and a storage bag. Trusted by over 1,200+ Indian families with free shipping across India.

Q8: How many times can I use the anti-choking device?

The JivanX Anti-Choking Device is reusable for up to 3 years. After each use, wash the mask with warm soapy water, rinse the plunger mechanism, let all parts air dry, and store in the provided bag. No consumable parts, cartridges, or filters needed.

General Product Questions

Q9: Are JivanX products certified or FDA approved?

JivanX products are quality-tested before dispatch. Each anti-choking device undergoes suction pressure testing. FDA is a United States regulatory body. In India, suction-based choking rescue devices are classified as general wellness devices and do not require CDSCO approval for sale. All products come with a satisfaction guarantee.

Q10: What products does JivanX sell?

  • Anti-Choking Devices — Suction-based choking rescue kits with child and adult masks at ₹899
  • Pepper Spray Gel — Self-defense gel spray with 12-foot range, compact keychain design
  • Fire Safety Equipment — Compact fire extinguishers for homes, kitchens, and cars
  • First Aid Kits — Travel pouches and home kits with essential emergency supplies
  • Portable Oxygen — Oxy99 portable oxygen cans and Myoxy oxygen cylinders

Shipping & Returns

Q11: How fast is delivery?

JivanX ships all orders within 24 hours. Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune) typically receive orders in 3-4 business days. Other locations take 5-7 business days. You will receive a tracking number via SMS and email.

Q12: Is shipping free?

Yes, JivanX offers free standard shipping across India on all orders. No hidden charges — the price on the product page is the total price you pay.

Q13: What is the return policy?

JivanX offers hassle-free returns. To initiate a return:

  1. Email help.jivanx@gmail.com with your order number
  2. Our team will respond within 24 hours with return instructions
  3. Pack the product in its original packaging
  4. Ship it back (we arrange pickup or provide a shipping label)
  5. Refund processed within 5-7 business days

For defective products, we offer immediate replacement at no cost.

Q14: Do you deliver outside India?

Currently, JivanX ships only within India. We are working on expanding to international markets including UAE, USA, UK, and Southeast Asia. Email help.jivanx@gmail.com to be notified when international shipping becomes available.

Q15: Can I buy JivanX products on Amazon?

Yes, JivanX products are available on Amazon India (amazon.in). Search for "JivanX anti choking device" or "JivanX pepper spray". You can also buy directly from jivanx.com with the same prices, free shipping, and direct customer support.